Return and Refund Policy

This Return and Refund Policy applies to purchases made through eastvibe.com.

At East Vibe, every order is prepared with care. If you are not fully satisfied with your purchase, eligible items may be returned in accordance with the conditions below.

By placing an order with East Vibe, you agree to this Return and Refund Policy, together with our Terms of Service, Shipping Policy, and Privacy Policy.

1. Return Period

Eligible items may be returned within 14 days of delivery.

Return requests submitted after 14 days may not be accepted, unless otherwise required by applicable law.

1. Return Conditions

To be accepted for return, items must be:

Unused, unworn, and unwashed.

In their original condition.

Returned with all original tags, labels, packaging, accessories, and proof of purchase.

Free from perfume, make-up marks, stains, odours, damage, alteration, or signs of wear.

East Vibe reserves the right to refuse any return that does not meet these conditions.

Items that are refused after inspection may be returned to the customer.

1. Non-Returnable Items

The following items are not eligible for return or exchange, unless they are incorrect, damaged, or defective upon delivery:

Items marked as final sale.

Personalized, customized, altered, or made-to-order items.

Items that have been used, worn, washed, damaged, stained, perfumed, or altered.

Items returned without original tags, packaging, accessories, or proof of purchase.

Gift cards, store credit, or promotional items, where applicable.

1. Return Process

To request a return, please contact East Vibe Client Services within 14 days of receiving your order.

Please include:

Your order number.

Your name and contact details.

The item you wish to return.

The reason for return.

Photos, where relevant.

Our team will review your request and confirm whether the item is eligible for return. If approved, we will provide return instructions.

Items must not be sent back without prior approval from East Vibe Client Services.

1. Return Shipping

Return shipping arrangements will be confirmed by East Vibe Client Services.

Unless the item is incorrect, damaged, or defective, return shipping costs may be the responsibility of the customer.

Original shipping fees, delivery charges, duties, taxes, and service fees are non-refundable unless the return is due to an error by East Vibe or a damaged or defective item.

1. Inspection

All returned items are inspected after receipt.

A return is only approved once the item has passed inspection and meets the return conditions stated in this policy.

If an item does not meet the return conditions, East Vibe may refuse the return, reject the refund, and return the item to the customer.

1. Refunds

If the return is approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

East Vibe is not responsible for delays caused by banks, payment providers, or card issuers after the refund has been processed from our side.

1. Exchanges

Exchanges may be arranged where stock is available.

If the requested size, colour, or item is unavailable, East Vibe may offer a refund, store credit, or guidance to place a new order.

Exchange requests are subject to the same return conditions and inspection process.

1. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact East Vibe Client Services within 48 hours of delivery.

Please include:

Your order number.

Clear photos of the item.

Clear photos of the packaging.

A short description of the issue.

After review, East Vibe may arrange a replacement, exchange, repair, return, or refund, depending on the case and item availability.

1. Gift Orders

Gift orders are subject to the same return and exchange conditions as standard orders.

Refunds, where applicable, will be made to the original purchaser and original payment method.

The gift recipient may contact Client Services for assistance, but East Vibe may require confirmation from the original buyer before processing a refund.

1. Final Decision

East Vibe reserves the right to make the final decision on whether an item is eligible for return, exchange, or refund, subject to applicable consumer protection laws.

1. Legal Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable UAE consumer protection laws.

1. Contact

For return and refund assistance, please contact:

East Vibe Client Services
Email: info@eastvibe.com