Privacy Policy

This Privacy Policy explains how East Vibe LLC collects, uses, stores, shares, and protects personal information when you visit eastvibe.com, create an account, place an order, contact us, subscribe to our communications, or interact with our online store.

East Vibe LLC is a company registered in the United Arab Emirates, with its office at 410, Fifty One Tower, Business Bay, Dubai, UAE.

By using our website or placing an order, you agree to this Privacy Policy, together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order details.
• Gift recipient details, where you choose to use our gifting service.
• Account information, if you create an account.
• Communications with East Vibe Client Services.
• Preferences such as size, product interests, and communication preferences.

We may also collect certain information automatically when you use our website, including:

• Device information.
• Browser type.
• IP address.
• Pages visited.
• Items added to cart.
• Checkout activity.
• Cookie and analytics information.
• Marketing and advertising interaction data.

1. Payment Information

Payments are processed securely through third-party payment providers.

East Vibe does not store full credit card or debit card details on its own systems. Payment information is handled by authorized payment processors and payment gateways in accordance with their own security standards and applicable laws.

1. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.
• Confirm purchases and send order updates.
• Provide customer support.
• Manage returns, exchanges, refunds, and complaints.
• Provide gift services where requested.
• Verify payment, prevent fraud, and protect our business.
• Improve our website, products, services, and customer experience.
• Send marketing communications where you have subscribed or consented.
• Send abandoned cart reminders, order notifications, and transactional messages.
• Comply with legal, accounting, tax, audit, and regulatory obligations.

1. Marketing Communications

If you subscribe to East Vibe communications, we may contact you by email, SMS, WhatsApp, or other available channels with updates about collections, product launches, private access, offers, events, and related brand communications.

You may unsubscribe or opt out at any time by using the unsubscribe link, replying with the relevant opt-out instruction where available, or contacting us at info@eastvibe.com.

Consent to marketing is not a condition of purchase.

1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the online store, remember preferences, keep items in your cart, support checkout, improve performance, analyze traffic, and support marketing or advertising activities.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, advertising, or abandoned cart reminders.

You may manage cookies through your browser settings or through any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

1. Sharing Personal Information

We do not sell your personal information.

We may share personal information only where necessary with trusted third parties who help us operate our business, including:

• Shopify and website hosting providers.
• Payment processors and fraud prevention providers.
• Delivery companies and courier partners.
• Email, SMS, WhatsApp, and customer communication providers.
• Marketing, analytics, and advertising platforms.
• IT, security, accounting, legal, and professional service providers.
• Government, regulatory, law enforcement, or judicial authorities where required by law.

These parties may use the information only for the relevant service, operational, or legal purpose.

1. International Processing and Transfers

Some service providers we use may process or store personal information outside the UAE.

Where personal information is processed internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection requirements.

1. Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, legal compliance, accounting, tax, audit, fraud prevention, dispute handling, and business record requirements.

When information is no longer required, we will delete, anonymize, or securely retain it where permitted by law.

1. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw marketing consent.
• Object to or restrict certain processing.
• Request information about how your personal information is used.

To make a privacy request, please contact us at info@eastvibe.com.

We may need to verify your identity before responding to certain requests.

1. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission or digital storage system is completely secure. Customers should also take care when sharing information online and keep account login details confidential.

1. Children

Our website is not directed to children.

We do not knowingly collect personal information from children without appropriate consent. Customers using our website or placing orders must be legally capable of entering into a purchase contract.

1. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices.

The updated version will be posted on our website and will apply from the date of publication.

1. Contact

For privacy questions or requests, please contact:

East Vibe Client Services
Email: info@eastvibe.com